It features all the buttons you might expect a business phone to have, including transfer, mute and hold. In short, softphones help you make telephone calls without an actual telephone.įor example, here’s a screenshot of RingCentral’s desktop and mobile app, which has-you guessed it-a softphone: It allows you to make phone calls over an internet connection without needing designated physical hardware, and it can be installed on desktops and mobile devices. Basically, a softphone is a type of software-based phone.
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